No comment! The bed was not broken, it has been used after your staying there, you changed the arrangement and you did not open it properly. The internet was functioning when you arrived and the modem was broken the day after your arrival. The new modem that I gave you within a few hours after you complaint was and is functioning, but you complained that it was not functioning. The water supply had a failure, I sent a repairman at once, but you did not want to be disturbed. So what should I have done? I tried to organize his arrival in times suitable to your needs, but you kept on not answering my messages. Communication was always a problem, because you did not answer. Further complaints are not true: I have asked in my several messages if you needed anything, if everything was ok, and you complained enaough but did not mention poor lightining, chilly house (in Sicily?) and cockroaches, which I've never seen in my house. Did they come with you?