Isabelle has been wonderful in terms of corresponding with us and getting back to any questions I have asked considering she's abroad. The lady that met us was friendly and tried her best to meet any complains we've had. I've stayed in this complex many times and like the security and use of pools. The flat was cosy however there's been a few hiccups..there was no light bulbs, the shutters were broken, no toilet rolls, and no cleaning products for us to maintain the flat. Hanane immediately sent us light bulbs before it became dark and someone to fix the shutters. I appreciated that it was sorted out immediately. The following day the gas bottle was empty and we were told we had to replace it ourselves and then she will pay us back. It's not an issue with money but I really could have done without the hassle of replacing a gas bottle. I've never done it before and we were worried there will be a gas leak as I've never had to change it and the fact that we were on the 3rd floor and had to carry the gas bottle up and down the stairs I really wasn't happy with that. It's a safety issue and I was worried there will be a leak in the house due to us not having connected gas before and so didn't know how to do it or whether it was done properly. The other issue I would like to address is in the balcony the ceiling was falling down from one corner and I was too worried to let my children outside incase it fell on their head.
Apart from that the complex is breathtaking and secure for those who have children and there a number of pools to which residents can use. We've had a lovely time at Isabelle's place and I'm sure once these little things are fixed in the house it will be perfect.