Airbnb has an amenities page, where the host checks if there is a tv and if there is cable. The listing is advertised correctly and out of two years nobody has complained or misunderstood this. I was sorry that there was a misunderstanding, but it was beyond my control at that point. I could not get cable in the 72 hour stay that Stacy was there, so my first offer was to pay for some redbox dvds. That conversation resulted in Stacys husband hanging up on me as well as making sure I knew this would "reflect in the review". So their misunderstanding would result in me getting a poor review?!? Ok, so then I offered the possibility of them getting out of the rental agreement so they could find a place with cable. That message was ignored and then I got a call from a Airbnb that Stacy was requesting a discount. The response she references was after them insinuating several times that they would write a bad review due to their misunderstanding, hanging up on me and telling me it would be better if it had cable... I do believe that is relative and depends on who the guest is. Also, they did not take me up on anything that I offered to try to resolve the issue, but continued to complain and let me know what kind of review I would get. Nothing I could do would make them happy. I tried to be very kind and accommodating, but it seemed they just wanted to complain and try to get a discount.
Please read any and every other review as this is my first guest that has not been pleased. We work very hard to make sure the place is clean and ready for our guests and try to accommodate when people have certain needs or requests. If she had requested cable prior to her arrival, I would have gladly set it up. Just communicate with us and we are happy to do everything in our power to help you enjoy your time:-)