Experience true Caribbean charm. KD’s Beach House offers plenty of outdoor living space, as well as flexibility inside for sleeping arrangements. Top it off with a 30-second stroll to the beach, and you have the perfect beach home!
Parking gratuit sur place
Télévision par câble
L'entrée dans les lieux se fait à partir de 15:00
Départ avant 10:00
KD's beach house is beautiful, situated at a perfect location right next to the beach. The size of the house is great. However, a note for potential bookers - i DO NOT recommend purchasing your groceries until at least day 2. We had stopped in at the grocery store with our taxi d…
Réponse de Island House :
Hi Johanna, Firstly I'd like to apologise for the miscommunication at check in. When you arrived at the office earlier than the designated check in time of 3PM, you should have been notified that our girls were still working hard to get the house ready for you as we had guests check out that morning. We do try to get homes ready as soon as we can to accommodate early flight arrivals but sometimes it is not possible. The house was ready very shortly after 3PM, less than an hour after you arrived. My apologies if you felt our head of housekeeping was rude. I have spoken with her about how you were received at the house, she was mortified that you found her rude and she was very apologetic. We will continue to recommend guests stop at the grocery store for supplies, please bear in mind when you load a refrigerator full of warm goods from the grocery store they will take a longer time to cool down. A fridge full of cold goods cools a few new warm items quickly. At check in the fridge itself was cool, certainly not hot as you describe. We received a call two hours after you checked into the house that the fridge was not cooling your food. In that call we explained to you that the fridge would need time to cool down the warm items, and even responded to further complaints by sending our technician to inspect the fridge. He visited the home at 8 PM and confirmed the fridge was functioning properly, though the guests had manipulated the thermostat. Again we are sorry that this negatively impacted your vacation, we have learnt from your experience and we will make sure to communicate better in such situations. We are happy you enjoyed the house and the location, it's a great beach house. Your Friends at Island House Brad, Ruth, Shanna, Mel and Julio.
Island House Vacation Rentals on Roatan, Honduras, offers private homes for rent in the West Bay Beach area. Our homes range from cozy studio apartments to luxurious oceanfront dream homes. We take pride in our high level of customer service for all our guests.
Langues : English, Español
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