Aloha Rosa, Thanks for your review. I wish you had reached out to me during your stay so I could have clarified a few things for you. Before I start, I must state that house rules are very prominently and clearly outlined in our ad. Many of the issues you brought up seem to stem from a lack of proper review and understanding of house rules and description of our space.
1) I’m very upfront that space advertised is a private space within a shared family home. Also, that we do live in a working class neighborhood not a fancy or opulent area. “This is a private 4-bedroom space within my family home. Other parts of the house are occupied by my family and me.” “Our house is newer in a neighborhood amongst older homes—reflective of the progressive gentrification of Honolulu proper. This is not a fancy/opulent area of Honolulu.” Other reviews have also mentioned this fact as well. I am not sure how this was overlooked.
2) Before your booking, an approximation of the location of our space is shown on a map view. There is no ocean near or in our neighborhood nor do I advertise that we have any sort of view of the ocean. I don’t know how an expectation of our space having a view was construed.
3) I state clearly in the “Interactions with guests” section that I arrange self check-in. If you had wished for me to show you the space upon your arrival, I could have made arrangements to meet you upon arrival if you had asked.
“I usually arrange self check-in for my guests because I work during the day. But, if I am available I will check you in and show you the space.”
4) The washer and dryer came with our house and has not been replaced because they are still fully functional units. My family and I also use them to do our laundry. We do realize this is a hassle so we provide all the necessities such as detergent, softener, and dryer sheets for your convenience. We are able to provide change if you should need.
The ad also clearly states in multiple sections that the machines are coin operated. Please refer to “The space: *** Washer and Dryer is located just outside the space. Coin-Operated, all laundry necessities (detergent, etc) provided.”
5) Regarding house rules, before booking to stay with me you are prompted by AirBnB to agree to abide by and state that you are cognizant of our rules. So, it should have come as no surprise what to expect when staying at our space. That being said, I don’t believe the rules are over restrictive or repressive. This is the first complaint I have received regarding my house rules.
6) In Hawaii, it is customary to remove your shoes before entering someone else’s home. It is our local culture. This was also fully outlined in our house rules which you agreed to before confirming your booking with me. Again, I am puzzled by your surprise.
7) Regarding noise, I wish you would have let me know if a neighbor was being too disruptive. I could have remedied this situation easily and quickly to make your stay a more pleasant one. Please keep in mind we do live in a family neighborhood so noise from children can sometimes occur.
8) Lastly I do feel that for the price per night, we provide a fair and reasonable place for families to stay. Our space is a 4 bedroom space with 2 full bathrooms, I think you would be hard pressed to find a similar space in Waikiki for the same rate ($225-$173/night). In addition, we simply do not have funding to hire a full time security guard for our own personal home. I feel that this expectation is extremely unreasonable to ask of an AirBnB host, we are not a hotel. We do however have 24/7 monitored security cameras on the premises which is a lot more than can be said for other spaces.
I make a great effort to provide as many details as possible regarding our space. Also, previous reviews provide great insight to what it would be like staying with me. Many of the issues brought are unwarranted due to the fact that they are very clearly stated (sometimes even multiple times) in our description. Discontent due to poor understanding and lack of thorough review of house rules and description unfairly places blame on the host.