We take as a matter of pride maintaining a clean and pleasant home for all our guests on beautiful Cape Cod. We provide professional cleaning services that prepare the home for the next guest prior to their arrival as well as biweekly lawn service. We welcome each new family upon their arrival with an invitation to contact us (phone, email or text information provided) if they have any issue, and we are committed to addressing any concern immediately.
However we believe that it is not fair that we are criticized for issues (real or perceived) if our guest does not contact us and the waits until the “post stay” remarks on a website. How can we be accountable for what is not communicated?
Kathleen was contacted mid-week of her stay and asked how everything was at the house. She replied, “All is well . . . Thank you.”
We were therefore surprised, and may I say stunned, with the negative review that she shared at the end of her stay; these included her dissatisfaction that a trash can had rust on it, an un-mowed backyard, a grill that had not been cleaned, broken glass on a coffee table, dirty window treatments (which I, Elizabeth, launder and press myself, except for the brand new ones) and more. .
We suggested to Kathleen that there has to be a cooperative relationship between a homeowner and guest. “We need to communicate with each other”. . Kathleen did not seem to understand this. She asked, “What would you have done if she advised us of the issues…?”
We told her that, “we would have had the cleaning and lawn service back there in a heartbeat”. We made the call to both services and they sent out their managers to check on the work being performed and correct any oversights. Additionally we were unaware of the broken glass on the coffee table (as it had not been reported to us) but even that has been replaced within several days of us being made aware.
Concerned that there may be “real issues” with our service providers, we contacted our guests that arrived directly before and after Kathleen's visit. Happily, both families were very pleased and happy with their accommodations.
We work very hard to provide a pleasant, clean and lovely home for a vacation on Cape Cod. This critique of a guest’s issues with our home highlights the importance for all future guests to have a keen understanding of the need for immediate communication between guest and homeowner.
We are committed to insuring a clean, pleasant and great stay at 6 Red River Road in Harwich.