Sorry to hear that Jharna, I don't believe that we say anywhere that when you book the house you have exclusive use of the huge deck, pool , spa & external fireplace on the deck. The deck with views and facilities for all are the main feature. As the property contains the house & apartments, all guests have use to all external facilities.We did move your dates backwards and when you refused to let other guests use the facilities they became very angry. All they wanted to use was the BBQ to cook their evening meal, they were lovely people and you may have enjoyed their company, they certainly did not want to monopolise the entire deck which would be impossible. In big resorts everyone shares BBQ's , pools etc. You did not share any facilities you had the house to yourselves but there are areas that are shared externally. What has the drivers looks got to do with us...?? we were helping a mother help her daughter and bridesmaids get ready for her wedding, again a little understanding as we gave you would have been nice. We did this for no extra income and we had to refund the people you upset. We do not falsely advertise and we're certainly not budget style accommodation especially with the renovations that we're doing at the moment, maybe that's why you call us budget.