The perfect lock up and go one bedroom apartment in Camps Bay with private pool.
Parking gratuit sur place
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 10:00
Réponse de Tamara :
Mary Hi there and once again sorry that your stay was impacted by the pool being out of commission. The reason for this was not actually related to the drought, but that when we topped up the pool prior to your arrival that we discovered the pool had a leak. Over night the water level dropped significantly to the point where we could no longer run the pump that is used to operate the pool equipment. At that time of year we were also hampered by the availability of any pool maintenance companies to come out and fix the pool. In fact we have only just managed to get some one to the pool today to repair it. Over the festive season a lot of companies close and those that were open were under a lot of pressure due to the increased need for their services due to the drought. We completely acknowledge that this is not what you were expected, it was not how we wanted your stay to be either. Had we been able to do anything to rectify the situation we would have I do promise. However in this instance we couldn't. There was no intention to hide this from you, it was a situation we could not have anticipated and had to react to once it was discovered. We couldn't add more water to the pool as it would just leak out again and this very much tied our hands in what we could do. With regards to the housekeeping issue I shall certainly take this up with our team. Each property is supposed to hold it's own inventory and not that of other units. I can understand how this would have impacted on you. Did you mention this to Peter or the housekeeper? We do listen to our guests and if a request to not come into the property was ignored we can take that up with the housekeeper too. I hope that the compensation offer I have made will suffice and make up for the disappointment. Please don't hesitate to get in touch should you have any other comments. Have a great day and all the best for 2018. Regards Charlie
Hi, I'm Tamara and I work for Nox Rentals. We're a team of dedicated Cape Town enthusiasts who strive to keep all our guests smiling! Please feel free to chat to myself or my colleagues if you have any questions - we're here to help! Nox Rentals has been managing luxury vacat…
Langues : Deutsch, English
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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