1 salle de bain
1 salle de bain
POINTS FORTS DU LOGEMENT
Parfaitement propre6 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
Fully furnished quality apartment (entire apartment) with two bedrooms
Near downtown, shopping malls, market, schools, offices
Secured private compound with CCTV
With Common Carpark
Télévision par câble
Équipements de base
Fer à repasser
1 lit queen size, 1 lit simple
2 lits simples
Non-fumeur. Pas de fête ni de soirée
Heure d'arrivée entre 13:00 et 18:00 et départ avant 12:00
the place was clean and the proximity to the plaza and the basilica was superb. however, things were already bad between me and the host 3 days before our trip to naga. were it not for the fact that this is a company-paid accommodation and it would be tedious to change reserv…
Réponse de Glen :
First, our checkin time is 1pm which you clearly accepted. You did not inform us ahead of time about your estimated arrival time. THREE HOURS before your checkin time you kept calling us, informing us that you're already there, asking if its possible to checkin. We immediately offered you early checkin option with a small reasonable fee (as clearly stated in our rules), which you did not avail and also refused. You chose to "stay under the scorching heat of the sun" just to save for the small early checkin fee. But still we allowed you to checkin 15 minutes before 1pm and we did not ask for any fee. We take preparation time very seriously for better guest experience, as required by airbnb. Then you give us this bad review. You are welcome. Secondly, you asked us to let you stay with 8 persons, beyond our 6 persons limit in that unit. We did not accept because it is not possible, so we recommended another available unit which you did not book, but still 8 persons arrived and stayed in the same unit and we did not charge anymore. Then you give us this bad review. You are welcome. You asked us to let your elf truck park inside our common parking space as you will be participating on a float parade, which we did not accept because parking space is common, limited and most probably might cause damages or scratches to other cars or property. Also we reminded you that we do not allow any industry/material works inside our property because it would lead to damages/scratches etc, which already happened so many times in the past. So we politely offered you option to cancel booking, only if you cannot comply. Then you make it look like we forced you to cancel booking and you give us this bad review. It is wrong to force your wishes to a system with clear, specific and reasonable rules, which are created and already tested over time, just to show others how feeling-entitled you are or how big your ego is so that your wishes will be granted. We are superhosts and we did not force ourselves into being one nor asked for it. It just came to us. Just a tip, sarcasm will not convince others to waive privileges. Asking nicely probably would. Last time we checked, it was not us who showed sarcasm. We still thank you for staying with us. At least you know what happens when you force your way into a tested and good system. You receive kindness and you repay with bad reviews.
This was our 2nd stay! Its very comfortable, you always have the sense of privacy as if you own the place and not really renting it. It is very secure, the neighborhood feels so homey too! You can actually cook, wash clothes, clean the apartment, amazing wifi connection except in…
Fun-loving person with a BIG smile :) easy to talk and be with, adventurous, dynamic, loves to experience new things and meet new friends :)
Langues : English, Tagalog
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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