Appart-hôtel dans le bloc de la plage, avec structure de loisirs. Entièrement meublé, clair, aéré, calme. Un grand salon, balcon, 1 chambre, salle de bains, cuisine et espace de stationnement. Réception avec sécurité 24 heures et CCTV.
Parking gratuit sur place
Salle de sport
1 lit double
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 13:00 et 19:00
Départ avant 12:00
The host was not able to line up a cleaning crew for the apartment due to unforseen circumstances so I was not able to stay at the apartment and had to cancel upon arrival. The host was responsive and worked with me to try to secure a refund from Airbnb as a cleaning crew was no…
Réponse de Regina :
The guest before didn't tell to the apart reception that was leaving. So the apart coul not be cleaned. As it was Friday, and the cleaning crew was not available due to the weekend, the apart was not cleaned, when the other guest arrived, on Saturday afternoon. I try to solve the problem ,but as I wasn't in Rio, it was not possible. I asked for a refund in the AIRBNB site, last May 31. Last monday I sent a email to Frankly, the Airbnb customer, warning about the refund request, and he called me, telling that was providing the refund. I really sure that this inconvenient won't happen again.