POINTS FORTS DU LOGEMENT
AscenseurIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
My place is close to Melissa's the Food Shop, Carlucci's (Deli and Esspresso Bar), Bayside Mall, Best Kiteboarding Africa, and Jerry's Burger Bar. You’ll love my place because of the views and the location.
Parking gratuit sur place
Équipements de base
1 lit double
2 lits simples
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 16:00
Départ avant 10:00
Great location for kite surfers next to carlucci. View on the spot kite beach. Apartment is simple and clean no WiFi available There is no personal contact you get the key via a locker code and the only person you see is the guard. I prefer more personal flavor and local conn…
Réponse de Gerrit :
Dear Ruud I am sorry to hear about your experience, we did contact you beforehand to forward the details on how to collect your keys. We were not aware that you wanted to meet with us. On the correspondence were our phone number and email address and if used we could have provided you with wifi. In fact the AirBNB guest that checked in the day after you are making use of the internet we could have provided you with. We have a paid option but no where is free wifi advertised. The pictures were different as we have actually upgraded you to a newer apartment and more luxurious than the one booked. On the actual unit that we accommodated you in we have only received compliments. We will in future have a more hands on approach as this is the first time someone complained that they did not meet with us and that we had a person not happy with the free upgrade. We do have different apartments but will always upgrade someone and not give them something worse, we will also communicate this with the guest in future. I will from here onward make sure we do make personal contact with all the guests and provide them with the personal service they deserve.
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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