Unfortunately, there was a problem with the reservation.
They made two booking for the same room at the same time.
They said that the problem came from the synchronization of the several websites (booking and so on).
So, we arrived, stayed in the sun (myself, my husband and my daughter, who is a handicap) for half hour, until they finally told this to us.
They offered to give the money back and go back home or rent a room at some hotel.
Finally, after 3 hours we could go to a nice hotel for two nights, changing the room after the first and then moved to another one.
Finally, they were nice, but...
With my best regards