POINTS FORTS DU LOGEMENT
Procédure d'arrivée irréprochable94 % des voyageurs récents ont attribué 5 étoiles à la procédure d'arrivée dans ce logement.
Parking gratuit sur placeIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
Parfaitement propre11 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
Ideal for the Gatwick commuter, the race course goers in Lingfield, but also for a romantic getaway or a family holiday in the countryside with year round jacuzzi and summer pool time!
Parking gratuit sur place
2 lits simples, 1 lit à barreaux
1 lit queen size, 1 lit pour bébé
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 15:00 et 20:00
Départ avant 10:00
This was not a pleasant stay for us from the get-go, in fact, we didn’t even stay 30 mins (and the host REFUSED to refund us the one-nights stay, although we didn’t touch ANYTHING in the house & left immediately), which is extremely UNFAIR, as she didn’t have to do a thing for us…
Réponse de Sandra :
I have been hosting my annexe for over a year and a half now and my nearly 30 reviews will vouch for the cleanliness and service that I provide. The annexe is professionally cleaned before and after every booking. However, as this was a last minute booking (30 minutes notice), I did not get a chance to do the final spruce up before Tamara's stay. The annexe had been cleaned a few days prior to her stay, but being in the country side (we are not a farm, as Tamara says) and with the warm weather, some harmless spiders and their cobwebs had appeared. Tamara did not raise this with me until her message sent in the night. Should she have mentioned it it upon arrival, I could have sorted it in 5 minutes. I have refunded her the cleaning fee. With regards to the welcome, Tamara enquired to stay at our annexe, at 3pm and arrived half an hour after booking. She mislead and claimed only 2 people were staying. A group of 4 arrived. I was with my 14 month old in arms, and felt very intimidated, uneasy and blatantly worried about this. I restated that only the king size bed had been prepared and there was a cost for the 2 extra guests. They reluctantly verbally agreed to the extra cost (never paid). I gave them extra bedding, eggs and milk to try and accommodate this last minute request. I then went off to collect my other child from school. On my return the four guests were in my yard, saying that they were looking for a pub. I gave them the WiFi code to help with communication, and directions to our local pub. Unbeknown to me, they were actually vacating for good. Tamara never mentioned any issues with the annexe or that they were leaving, though we stood and spoke for a few minutes. With Air bnb support I sent her a request for changing her booking from 2 to 4 people which was later declined. I was lead to believe they were at the pub, soon to return. I went to bed early, having 2 children. At 11.34pm I received a message stating they were not staying due to cobwebs and spiders. With regards to the directions, as mentioned to all guests on booking, the postcode takes you a mile out. I provide detailed description on how to find us, which I highlight again prior to arrival too. I’m sorry her driver was not able to find us. The description of the property people stay in, I believe is clear. It explains the set up via photos, the description, the directions... I do rely of guests reading all this prior to booking. Guests chose our annexe to be away from the main house for privacy. The main house is pictured for better understanding of the setting. I am sorry Tamara did not stay with us and had issues. Should I not have been mislead with numbers and should any issues have been raised straightaway, the outcome could have been very different.
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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