Thank you for your recent stay, and I am sorry that it was not up to your expectation. In the spirit of honesty and transparency, I informed you immediately after your reservation about the shuttle and local tax, so that you can cancel your reservation within the free cancellation period. I even suggest not to use the shuttle since it is not cost effective for family of 4. As for the Osceola county tourist development tax, It was described in the listing details and it is always the first thing I do to contact new guests. All FL Condos and hotels charge similar amount tax around 13.5% with very small variations for different counties. Because of Airbnb's system limitation which cannot meet my county's requirement to collect this tax by home address. I have to do this extra step to stay in compliance with the local laws. As a father, I fully understood the significance of the left behind toy to your daughter, and I contacted my manager immediately after seeing your message, when myself was traveling from California back to DC. Unfortunately, I cannot ask my manager to do this extra service for free, and I am not a local host to do it myself. My manger is always quick to response with most contract covered issues, and he actually made a special trip and retrieved the toy. Unfortunately, two of you cannot reach the agreement for his compensation in your private communication. His company manages over 100 condos nearby, and I am not sure what would happen if you have rented another unit instead of mine. I believe that I was on top of this and truly want to help you.
Good luck with your family's future trips to Disney. I bought this condo after many trips to Orlando, and I believe it provides overall much better value and comfort. You can draw your own conclusion after your next trip.