We have enjoyed hosting Thao and her Partner. But it's unfortunate that they didn't have the best experience. Our guest room has a comfortable queen bed and can easily accommodate 2 people. We are not sure why they booked for 1 person in the first place but we didn't want to reject them, so we've pointed them to the AirBnB pricing. As can be seen in the pictures and in other reviews, our guest room is orderly, clean and warm. Not sure what stuff they were referring to or the spiders for that matter. We do have a big backyard with trees and bushes, there might be a bug or two that occasionally sneak into the house but they're neither harmful nor get in the way. The blind did come off as it was pulled hard but we didn't fix it as they were tired and we didn't want to enter the room when they were not around. As for the address, we're centrally located and gave the exact address before their arrival. Not sure how they couldn't find it.
None of the other guests have any of the issues mentioned by Thao. We are happy to fix issues that are a real problem especially if it can be communicated during the stay.