Hi Dustin, thank you for taking the time to write the review. I truly enjoyed meeting you and all the conversations we had.
I apologize for your unpleasant experience and promise to forward your statement to the owners and cleaning company. By the way, the handrails have been repaired which was not an easy fix, but its done. The cleaning people have been informed and have completed a deep cleaning. The AC tech got clearance for the $695.00 coil cleaning (that needed clearance, not the quick repair that was done when you were there). To the owners defense, the aluminum garage door is really light and can easily be lifted by hands and the elevator for this townhouse was never mentioned or offered in any rental description. The elevator works and is only being used by the owners for heavy items. It's super slow, very small and without a telephone. I feel comfortable knowing that nobody gets stuck in it without having a phone to call for help.
When the AC had its hiccup I immediately offered you another 3 bedroom single family pool home just 5 houses down the road, but you rather wanted to stay at this townhouse instead of moving. You had a choice. There is always room to improve and you have my word that I am on top of it.
You mentioned that you will rent from us again, so I am delighted to offer you for your next stay on Siesta one of our next door townhouses which are all updated and in an impeccable condition.