Hi adriambelo! I apologize if you were not satisfied with your stay with us. I would just want to respond to the issues you have encountered during your stay; 1. We have not misinformed you about the space, it is clearly pictured about the amount of space there is in our listing,i apologize if you saw differently. 2. When you checked in, we gave you specific directions as to how you can get to our place, and we tried to contact you several times that day you were checking in but we did not get a response because like you said, your phone did not have any battery, so you were unable to contact us 3. We always maintain our home clean and tidy because it refelcts on us. And so far, majority of our guests have not complained of our home being untidy. 4. Because our guest are our priority , we always check in on them and make sure that we provide the best Experience and we always ask them of any issues, we even made sure to provide and upgrade you to a bigger bed to give you the best experience. Unfortunately we can only ask and do so much for our guest. I wish we could have provided you with something more so you would have a better experience. We try to go above and beyond for our guest, and you can see the in our Reviews
(Website hidden by Airbnb) Response Nixie
Hi Andriamblo the listing was stated is a bed space for a solo travelers. we gave you clear information on how to arrive here from JFK and you had no working phone number made it hard to contact you. You stated it was noise (no idea what noise) but we have hosted for almost a year mostly 5 star and few 4 star ratings never below that as we do our best for ever guest that stays with us. The bed space was clearly stated on the description. Our previous guests never had a problem and enjoyed their stay with us. Also like you stated this was your 1st time in New York City and 1st time using airbnb maybe you were comparing us with a 5 star hotel ? We as a airbnb host make it affordable for traveler to visit NYC and try our best to do as much as we can for the guest please see all other reviews.
(Website hidden by Airbnb) Response: Hai