I am sorry that Mr. Skuler-Sella was not fully satisfied with his stay at Villa Lauri. It is our desire to provide our guests with a stay at “A heaven of tranquility and charm.” By providing this reply, It is not our intent to be argumentative, but rather to offer information that will assist future guests to understand exactly what Villa Lauri has to offer. We want to fully meet your expectations.
Our vacation home can accommodate a maximum of ten people, although it is most comfortable for less than this. One bedroom in the main house has a queen size bed, while the other bedroom has a queen size bed with a loft with two single beds. This second bedroom is ideal for a family where the children sleep in the loft. It is true that there is no railing on the stairs or in the loft, although there has never been a problem with this arrangement. There is a sofa bed in the great room downstairs, which has the normal comfort level of a sofa bed. Outside the main house is a private separate building with a bedroom and a bathroom. Hence, it is suggested that a maximum of 10 people can sleep at Villa Lauri.
The main house has two bathrooms: the upstairs bathroom has a bath tub with a spray hose attachment; the downstairs bathroom has a shower stall. The door on the shower stall has been known to come off its track, and it is sometimes necessary to put the door back on the track. This is usually easy to accomplish. With respect to water pressure, it has been our experience that water pressure can vary from place to place, and that the water pressure at Villa Lauri is in the middle range of pressure.
The matter of changing reservations and seeking a refund is a tricky issue for home owners. We take reservations based on what guests book. If this changes at the last minute it is unfortunate, but certainly not the fault of the home owner. We believe our reply to Mr. Skuler-Sella’s request for a refund was fully within the rules of AirBnb. However, in the interest of satisfying our guest we will provide Mr. Skuler-Sella with a refund of 200 euros. Hopefully, this will be received as a sign of good faith and as an example of our desire to fully satisfy vacationers who stay at Villa Lauri.
With respect to attitude, we are Italian with a vibrant and lively culture. If we have inadvertently offended Mr. Skuler-Sella, we hope he will graciously accept our apology.
Thank you for the opportunity to serve tourists who want to experience the wonderful world of the Amalfi Coast.
With Best Wishes,