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Isle of Serenity on Long island Guesthouse

Profil utilisateur de Yiqian
Yiqian

Isle of Serenity on Long island Guesthouse

8 voyageurs
2 chambres
2 lits
2 salles de bain
8 voyageurs
2 chambres
2 lits
2 salles de bain
POINTS FORTS DU LOGEMENT
Idéalement situé100 % des voyageurs récents ont attribué 5 étoiles à l'emplacement de ce logement.
PiscineIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
Procédure d'arrivée irréprochable100 % des voyageurs récents ont attribué 5 étoiles à la procédure d'arrivée dans ce logement.

Formally inspected and approved by the local city council under prescribed accommodation including holiday rental house and self contained accommodation, Isle of Serenity guesthouse sits in between a sublime beach and the nature parklands, and river vibe of Kananook creek.

The air-conditioned rooms have off street parking that is gated although you don't need a car (a few steps to the white sand) and outdoor pool. Self contained guest house can certainly meet all your expectations.

Équipements

Wi-Fi
Piscine
Cuisine
Parking gratuit sur place
Espace de travail pour ordinateur portable
Shampooing

Couchages

Chambre 1
1 lit queen size, 1 canapé convertible
Chambre 2
1 lit queen size, 2 canapés convertibles

Règlement intérieur

Non fumeur
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 20:00
Départ avant 10:00

Disponibilité

18 commentaires

Précision
Communication
Propreté
Emplacement
Arrivée
Qualité-prix
Profil utilisateur de Luke
Luke
mai 2018
Great place, great host, great location, we will be back for sure
Profil utilisateur de Bj
Bj
mars 2018
The best value of money best location very clean would recommend to everyone
Profil utilisateur de Yingjie
Yingjie
mars 2018
Good
Profil utilisateur de Benedict
Benedict
février 2018
wonderful trip and experience :) 10/10 would do it again
Profil utilisateur de Jessica
Jessica
décembre 2017
Lovely location, great communication. Definitely recommend
Profil utilisateur de Andrew
Andrew
septembre 2017
DO NOT BOOK. This place is an absolute rip off. $351 on weekends, an additional $80 per person that comes in, an additional $300 security deposit requested - all for an extension of a house. Carpet is damaged, doors are damaged with tape covering hinges, spiderwebs around the hou…
Profil utilisateur de Yiqian
Réponse de Yiqian :
Andrew put down as one guest for the booking. However, he advised later that there will be 10 people coming. I explained to him that the price is based on the number of people coming not staying as per listing description, Andrew was really upset and would like to cancel the reservation. The request was rejected based on the cancellation policy. I offered him a discount on the additional people coming. However, Andrew then changed the story that additional people will be staying. I still offered him the discount of 100 dollars for 10 additional people coming (10 dollars per person). Around 7:00PM on the check in day, Andrew called and said they were not happy with everything and would like to leave and request a refund of 100 dollars for the additional people coming. I refunded him immediately. I went over that night and checked to ensure everything is ok. There was clear evidence that the swimming pool has been used with foot step mark along the poolside. Andrew then requested the refund for the whole booking, I explained to him that the house matches 100% of the listing description. It is a house on the beach with private swimming pool and backyard. The carpet has just been steamed cleaned by Andrew’s group arrival. It has a few marks because it is not a new carpet. However, it is very clean and as soft as wool. Andrew mentioned one spider web on the ceiling. I then feedback to the cleaning company I use immediately and they have included this in the cleaning checklist. However, to request a refund due to one spider web on the ceiling is a bit unfair. In regards to the refundable security deposit, I explained to Andrew that it will be released back to his credit card account as soon as he checks out. However, since I found out from AirBNB that this is unacceptable, I cancelled the request straight away. The security deposit has never been charged from Andrew's credit card. The guest group who checked in straight after Andrew was extremely happy with everything, including location (1 minute walk to the white sand and 10 minutes walk to Frankston CBD), the cleanliness of the house, the space of the house, the private pool, huge backyard, etc.. They called me directly to say that they will definitely come back. Luckily, I have the support from most of my guests that can keep me going on the AirBNB. Thanks to Andrew that I learned another lesson that some guests on the AirBNB try to take advantage of the platform and stay at people’s place for free. We all need to work together to prevent this from happening and keep the platform going for good future. Feedback from most guests are that my place help them to fulfill a dream of staying at a beach house for such affordable price.
septembre 2017
Profil utilisateur de Samantha
Samantha
août 2017
Great location, excellent host & communication. Thank you.

Hôte : Yiqian

Braeside, AustralieMembre depuis novembre 2015
Profil utilisateur de Yiqian
61 commentaires
Vérifié
I am a friendly easy going person and I would like to make more friends through this unique experience.
Langues : English, 中文
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
Communiquez toujours via AirbnbPour protéger votre paiement, ne transférez jamais d'argent et n'établissez pas de contact en dehors du site ou de l'application Airbnb.

Le quartier

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Arrivée

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Départ
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