Thank you for your stay and feedback.
We are sorry to hear that you did not enjoy your stay with us, however, we would like to clarify a few things.
Firstly, the check in and check out time was clearly stated in Airbnb, we were not expecting earlier arrivals, due to the room was still being prepared before you check in time, which is the main reason we were not expecting you to leave your bags before the check in time, and as I remembered it was your husband who suggested to leave your belongings in your vehicle.
As you have said you have had a visit to the room and toilet whilst you parked up for the scratch card for car parking, if you weren't happy with the room and environment you could of pointed this out to us and we would of been able to suggest you to another near by Airbnb.
Also, it is also stated it is not a 24 hours door guarding facility but understanding you were here to attend to the festival so we felt we've provided the best to accompany you with the late check in in the evening. Also when you check in in the evening, you have asked whether you can use the toilet for shower which I also reconfirmed to you that you are free to use the facility. I was not aware whether you used our facility or not.
However, thank you for you visit.