I am sorry to hear, you were unhappy with your stay.
Unfortunaly you never communicated with us, and didn’t tell us - that you are unhappy. That the whirlpool didn’t work by your check in was detected a few hours prior to your arrival. We IMMEDIATELY booked a repairing service ( and repaired it, so that you could use it again for a price of 300 € because of the weekend ) I don’t know which problems you had, by choosing the temperature, but it’s it’s very easy - you just had to press + to add the degrees to the temperature. It’s working without a problem. We just checked it after your check out. I feel sorry, that you are feeling treated like a criminal. Curious, that no one ever who stayed at our penthouse wrote thinks like that - and we have 5 star ONLY ratings. Our handbook only explains the system of the house and to avoid any costs for YOU of damaging / wrong usage or cleaning, we write everything detailed in the book. Obviously our home is not a hotel, and obviously it’s VERY kidfriendly because we live here with 2 small
Kids, who are NOT allowed to eat at the couches, so that the next guest have it as clean as possible and we don’t have to charge you expensive cleaning costs. But isn’t it clear, that you leave the apartment, like you found it? The parking spot was ALWAYS available and to be honest, your negative review is not fair. You never told us, you have a problem - so that we couldn’t make you happy anyway. I will contact Airbnb and wish you all the best for the future. Please don’t forget when you stay at Airbnb - we are not Hotels, we are real people. We are not here to serve you, when you don’t ask - we are no mindreaders. You should book Hotels instead, and please let me know where you get over 300 m2 Penthouse, with that View in the City and a pool on the roof on Berlin for that’s price ( which is btw. 19 % Tax, Airbnb service charge and cleaning) so at the end maybe 200-300 € / night for the owner of the place. Which is not even covering my costs of the aparment.. This is not a business for us, and your review is simply disappointing and unfair. All the best!