Réponse de Nasir :
I suppose that everything has two points of view, this is mine. I trusted in you, I asked you how you left the apartment and you answer that well. But the thing I found is different... We did everything for be kind and nice with you and your friends, including use our office like a luggage warehouse to do comfortable your wait during the day for your late flight. When you asked us about rubbish we explain you that the only thing you have to do is put the rubbish on the street, THIS was the only thing you have to do. If you would more, you only have to go out on the street and see all the containers that you have available for you, this is not a great excuse. And the photos that we show in the office not was only "crumbs", there was a full photo archive of all the rubbish (included so many organic bags, not to recycling), a press-fruit broken, glasses broken, and a mountain of pillows through the floor with a nasty smell and one of them unable to use again. The lady stayed 9 hours cleaning the apartment, this is not only recycling, Mr. Paul. We are not scammers, is the first time that we have this problem with clients. We are fair, if you broke something, you let the apartment in bad conditions, you have to pay. If this is not suficient, they do not have modals to talk with the girl at the office, she tried to explain quiet how is the procediment in that case and you begin to shouted and give so very disgusting responses. Airbnb will fix this. We are disappointed. Please, next time, be consequent with your actions.