Hi Nicola, many thanks for your reply.
We are new to Air B &B and as such learning all the time.
I will answer your comments as you list them
It is not me that chooses not to give out the full address that is an issue I am chasing with Air B&B. The fact I text messaged you the address within a few seconds of your asking should have satisfied that issue. I do not believe i ever used the words "because you just don't know"
The issue of the private bathroom is a small mistake on our behalf, we had it listed as private on one listing and shared on the second, this has now been changed.
Had you advised us you was disabled we would have offered you our bedroom had that helped the issue, this bedroom is on the first floor. the fact is you arrived and did not speak too us for the whole two days and on departure, left the keys on the work top and walked out with out saying anything to us at all. left us no impression that you was unhappy with the room, until this, what i would call a negative review.
Internet can always be an issue, BT do not supply fibre broadband on our road, so we have to use satellite broadband, which can be as all internet can be temperamental.
I had no issues with the internet neither did the other guest over her few days stay, so I'm not sure what you was attempting to do on the internet.We will however advise customers we have satellite broadband and to explain how it works, if you had told me about the weak WIFI i would have offered you use of my mobile WIFI. but we didn't hear from you at all.
Hanging clothes, there is double wardrobe you had use of, all my clothes are pushed to one side and one whole side and the two drawers below are for your use. You removed the hangers from the wardrobe and left them on the back of the door so you knew there was a space available for you........maybe talk to your hosts..!! You arrived and we offered you a cup of tea but you said no ill go straight to my room, you was shown the room, and said OK.
No seat for the dressing table, we don't have a dressing table in that room, we have a chest of drawers and a small mirror on top of it. you made use of my massage chair as a seat so I'm not sure why that comment was left.
No bin in the room, yes I agree we have now put a bin in both rooms, there is however a small bin the left of the sink in the bathroom.
my listing clearly stated you would need to climb stairs, i have however added that the bedrooms are on the second floor.