We hope you enjoyed the accessible location of your property.
I’m sorry to hear that you had issues with your stay with us. In regards to the issues with your bed, we can only apologise. We rely on guests reviews such as this to help us discover and rectify issues. We’re sorry that the airbed we provided during your stay was an inadequate substitution, but unfortunately it was too short notice to provide a new mattress, and we did all we could to provide at the very least an alternative. We will strive to solve this issue before any other guests stay with us. Again, regarding the cleanliness of the property and the condition of the towels, we are sorry this wasn’t up to your standard we will do everything we can to make sure this doesn’t happen again. The mould in the bathroom, TV and Broken mirror have been reported and we’re very sorry to hear that your communications with Hostmaker weren’t as you expected.
We hope that you see our 50% refund on your stay as a gesture of our goodwill.
Again, we offer our sincerest apologies and hope you at least managed to enjoy the rest of your visit to London.