1 salle de bain
1 salle de bain
Apartment is located in the historical centre on lovely Trubarjeva Street lined with traditional houses, cafes and boutiques, just a minute of walk from Preseren Square and the famous Triple Bridge.
Fer à repasser
2 lits simples, 1 canapé convertible
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 10:00
We did not meet the "host", Uros, who is the managing director of a company that rents out these holiday apartments. You have to find the company's office in the old town to check in, then one of the staff takes you to the apartment a short walk away. Regret to say we were check…
Réponse de Uros :
Dear Kim, I was informed about the misunderstanding upon your check-in later that day by Miro and since you were in contact with him also next day when informing us about the electricity breakout (which turned out to be a problem in the neighborhood and was resolved within 1 hour) I was honestly under impression that the misunderstanding was solved in a different manner. Customer service is one of our top priorities and I am very sorry to read about your unpleasant experience. I am glad the apartment met up your expectations though. Upon your check-in we had many arrivals almost at the same time that is why Miro unfortunately rejected your request to call your car-rental service to check something for you. It might take him only a minute or not, but since our main concern is to accommodate each guest on time when they arrive he evaluated /guessed this might take him more time than available at that moment and I am sorry you couldn't accept his honest response. Our standard check-in procedure is to escort our guests to the accommodation (or meet them there directly), provide information about apartment, surroundings, about how to use appliances available in the apartment (such as washing machine, turning on the TV, opening windows, using window blinds etc...). I am really sorry that you got the impression that we want to teach you something, most guests are glad to receive this kind of explanation, since they are not so familiar /comfortable using them the same way as they do at home. Next day we also checked with you if you successfully found a washing powder in the closet by the washer (which you confirmed) and at the same time we offered any assistance if still needed, which you declined.
Hi, I am Uros I am a middle age father who enjoys spending time in nature, especially in Slovenia Mountains and seaside. As an engineer, I have technical knowledge and experience in certain fields that may be in contrast from a hospitality business and managing a group of apartm…
Langues : Deutsch, English, Italiano, Русский
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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