You only have to appreciate the rest of the evaluations, and we will also clarify everything simply with this: they go traveling around Europe canceling days ... - it does not matter, we reserve the days that we want and when we are going to arrive the LAST DAY we say that they give us back the money, when they should know that we commit ourselves as a superhost and we have to pay our bills. We even told him that if he had warned us a week before we could have done it, but not a day before arriving. Then they arrived pissed off, we were guiding them all the time and nobody has ever been lost, 6 plants, not 7, and it is well described in the advertisement. Flooding, we did not expect it, but it was only on the stairs and it did not affect our apartment.
Heat, yes, and a lot, nobody in our house had air conditioning, and we had the same fan as them. We offered to shower very often, but we can not fight with time.
We did the laundry but they never gave thanks.
and to finish and more important, they have threatened us saying that if we did not return the money they would write a bad review. is what they were looking for from the beginning.
We have had more than 30 people and all 5 stars ... surely it was us?
With people like that we are considering stopping airbnb because we had our house and having people like that makes us very sad.