Thank you for your review.
The mentioned amount of 4,5 EUR, was the calculated city tax. The amount depends on the costs of your stay. All Airbnb hosts in Vienna are obliged by law to collect (same as hotels) a city tax from their guests. What I have heard that Airbnb is trying to change the booking tool so that in the future the amount will be charged automatically. In the meanwhile the hosts are obliged to collect this tax.
I’m glad to hear that you are satisfied with the cleaning service. Also everyday cleaning of the shared spaces like kitchen and bathrooms is included in the cleaning price, what, I think, is very comfortable for you and all of the other guests. Maybe cause of our extraservices you felt serviced like in a hotel ;-). All of our guests appreciate our services. To this, as you know, we were trying to greet you and host you as familiar as we could. Even bought a table for your laptop as you wished.
Like I have explained you during the check in I’m living on the 2nd floor in the same building and I always try to be available for my guests. But you did not answer to any of my messages, so unfortunately we didn’t have the opportunity to talk about whether you think that the Quiet Room is not quiet enough. We have never heard this before and all of our our guests are saying that the Quiet Room is perfectly quiet and ideal for their stay.
Wishing you the best and hope we will see again soon in Vienna,