Thank you for choosing us. But It is quite surprising and I'm extremely disappointing in reading your review and it was not a very nice experience hosting your family. First of all, it was our Chinese New Year and we accepted your reservation as the cheapest price ever as you are quite picky to bargain. Yes we waited for your for at least 4 hours as you mentioned your arrival time is around 10pm and ended up at 1am and with 3 more people coming to the house with your family of 5 people. The basement is our housekeeping room where some of our family sleeping sometimes to take care of the house but as you were not comfortable with that, we had to pleased you. But they needed to enter that room to take some of the belonging and found out you family has locked the door from inside, we were not sure how many people are staying in our house the entire time even you have paid for 5 people of course. This is the first time we faced this kind of requirement from you during our entire hosting business (we have a 30 rooms hotel and other 2 houses for guests and the house that we living in, so we we definitely have other place for our staff to sleep overnight instead of trying to sleep in the house that you booked). During your stay, you also broke one of our bed lamp and said that was our fault, we had to paid for it to be repaired. None of the above water problem was mentioned to us, even we had clearly told you upon checking in to call us if you have any problem, so I'm not sure if those issues are true as we didn't see that after you checked out. Finally you have asked to have a FREE CHECKOUT AT 9PM and we had to refused because there were another group checking in that day and the room must be available at 2pm for them. That's probably the reason you were not happy with us. But thanks for giving us an other hosting experience. We will improve all the negative issues we might have and continue working hard to welcome more decent people.