The communication between the guest and myself was good. I had spoken to Renee before she arrived to advise her about transport from Antibes. When she arrived I messaged her to see if she had settled in and she replied, 'Everything is perfect, thank you'.
As the weather in St-Tropez at the time was warm and sunny, my key holder did not leave the heating on, but there are wall heaters in the main room and the bedroom that are available to our guests and had I know they were cold, I could have advised them how to turn these on.
To address the matter of cleanliness, but husband and I had just been to France for a week to do our annual spring clean and had inspected all the linen and towels and replaced any that we felt weren't of a good enough standard.
It is hard to respond to the 'Accuracy feedback' as 'some issues that weren't accurately reflected in your listing description' are not detailed. We welcome feedback and do strive to make the apartment attractive and clean. We have recently upgraded our sitting room furniture by buying two new sofas and garden furniture to make our guests more comfortable.
Finally, to address the accusation that I accused the guests of things they never did, on Saturday morning after Renee and friends had left, I was informed by my key holder that one of the mattress and mattress covers were no longer usable due to damage. Renee and friends were the first clients of the season and so I can state fairy categorically had to be responsible. I am in the process of dealing with this through the Air bnb Resolution Centre and have had no response from Renee through this. I have photographic evidence of the damage and the word of a trusted cleaner who had to deal with preparing the apartment in a short amount of time for the next guests. If this experience has taught me anything, I know that having guests recommended by other hosts is very important and something I will seek in the future.