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Garden in front of apartmentLarge kitchen area
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Delightful apartment by marina, sea and beach

Emma

Delightful apartment by marina, sea and beach

5 voyageurs
2 chambres
4 lits
1 salle de bain
5 voyageurs
2 chambres
4 lits
1 salle de bain
POINTS FORTS DU LOGEMENT
Arrivée autonomeVous pouvez entrer dans les lieux facilement avec une boîte à clé sécurisée.

Superbly situated by the beach, our ground-floor property is located at Marine de Cogolin, a short drive from the beautiful town of St-Tropez and minutes from the neighbouring resort of Port Grimaud. Our charming apartment is the perfect spot - well located for the local shops, bars and restaurants, historic local towns, the scenic coast, stunning beaches and beautiful countryside. Five minutes stroll away is a marina with a selection of restaurants, a small supermarket and bakery.

Équipements

Équipements de base
Chauffage
Fer à repasser
Espace de travail pour ordinateur portable
Wi-Fi
Baignoire

Couchages

Chambre 1
1 lit double
Chambre 2
1 lit superposé
Espaces communs
2 canapés convertibles

Règlement intérieur

Non fumeur
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 10:00
Arrivée autonome avec boîte à clé sécurisée

Disponibilité

6 commentaires

Précision
Communication
Propreté
Emplacement
Arrivée
Qualité-prix
Profil utilisateur de Sandra
Sandra
août 2017
Bonjour, L'appartement en général est sympathique , les pièces sont petites (manque de ventilateurs) ,dommage il y'a pas de télévision . le matelas du sofa est tres fin( à changer) la cuisine est bien un four qui marche bien mais il manque (un micro onde ,cafetière). Le cadre e…
Profil utilisateur de Tim
Tim
mai 2018
Great location for all amenities, apartment was clean and prepared. A great stay was had !
Profil utilisateur de Emma
Réponse de Emma :
Thank you, Tim. Hope you got to some of those vineyards I recommended. Gladly have you back again anytime if you are in the area.
mai 2018
Profil utilisateur de Renee
Renee
avril 2018
Everything was really good. The host was very friendly and the instructions where well put. However the apartment was very cold and damp. After check out the host accused us of things that we never did.
Profil utilisateur de Emma
Réponse de Emma :
The communication between the guest and myself was good. I had spoken to Renee before she arrived to advise her about transport from Antibes. When she arrived I messaged her to see if she had settled in and she replied, 'Everything is perfect, thank you'. As the weather in St-Tropez at the time was warm and sunny, my key holder did not leave the heating on, but there are wall heaters in the main room and the bedroom that are available to our guests and had I know they were cold, I could have advised them how to turn these on. To address the matter of cleanliness, but husband and I had just been to France for a week to do our annual spring clean and had inspected all the linen and towels and replaced any that we felt weren't of a good enough standard. It is hard to respond to the 'Accuracy feedback' as 'some issues that weren't accurately reflected in your listing description' are not detailed. We welcome feedback and do strive to make the apartment attractive and clean. We have recently upgraded our sitting room furniture by buying two new sofas and garden furniture to make our guests more comfortable. Finally, to address the accusation that I accused the guests of things they never did, on Saturday morning after Renee and friends had left, I was informed by my key holder that one of the mattress and mattress covers were no longer usable due to damage. Renee and friends were the first clients of the season and so I can state fairy categorically had to be responsible. I am in the process of dealing with this through the Air bnb Resolution Centre and have had no response from Renee through this. I have photographic evidence of the damage and the word of a trusted cleaner who had to deal with preparing the apartment in a short amount of time for the next guests. If this experience has taught me anything, I know that having guests recommended by other hosts is very important and something I will seek in the future.
avril 2018
Profil utilisateur de Andrea
Andrea
janvier 2018
The host canceled this reservation 162 days before arrival. This is an automated posting.
Profil utilisateur de Anders
Anders
octobre 2017
October visit: The appartment was exactly as described. It was clean and tidy when we arrived. There was a slight miscommunication with the cleaner and the two bunk beds missed linnen when we arrived. I sent a message the next morning to Emma and within an hour the house keeper …
Profil utilisateur de Brigitte
Brigitte
juillet 2017
Die Lage ist wirklich gut. Die Poolanlage ist groß und sauber, es fehlen allerdings die Sonnenliegen (wie auf den Fotos ersichtlich) und es hat keine Schattenplätze. Der Kinderpool ist den ganzen Tag voll in der Sonne! Viele kleine Restaurant am Hafen sind gemütlich und man kann …
Profil utilisateur de Emma
Réponse de Emma :
I received many messages from these guests and tried to accommodate them always. When the first arrived they complained of the cleanliness and their general unhappiness. My key holder had been in hours earlier and had taken many photos of the property as is our policy. They showed it to be clean. Despite this, I did offer to send in my cleaner which the family declined. They then complained that they had to clean again. I never want our guests to feel unhappy so when they initially said they wanted to find alternative accommodation I offered them a full refund. The guests also complained that the patio door was not locking. My keyholder had locked it herself on her inspection and we latterly sent our handyman who informed me he was able to lock if from the inside and out. In our communication the guests actually told me Paul could not access it from the outside as they were out as it was 'closed'. Their statement that they could not lock the door during their stay confuses me. To address the outdoor space and the pool, their are umbrellas in the apartment that our guests can use by the pool. The condition of the sunloungers is a concern but that is an issue I will raise with the maintenance company. I am not sure what the guests mean about our balcony as we are on the first floor. We do have a patio with gravel. I can address the plant issue at the end of the season by removing any dead or dying plants. The weather in the area has been extremely hot and our garden will have suffered as a consequence. Since their departure I have asked the keyholder to address any points I thought that were in my power to address. She will continue to take photos of the property after each clean and we will continue to work with our guests to address any concerns and make their stay the very best it can be. We do always appreciate feedback - I ask for it from guests - but over the years I have come to appreciate that disagreements will occur. I do hope the family did enjoy the amazing area and variety of things to do. It is only a shame if they were so unhappy that they didn't take the offer of the refund and find a property in which they were happy as our guests well-being is our major concern.
juillet 2017

Hôte : Emma

Sowerby Bridge, Royaume-UniMembre depuis juin 2015
Profil utilisateur de Emma
6 commentaires
Vérifié
Wife, mum, teacher and lover of travel and a bit of adventure.
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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