Dear Abdoh, glad you liked the location and happy with the internet. Apologise for the inconvenience and I understand about you being unsatisfied. During the stay 2 set of soap, shampoo, lotion, toilet paper and dustbin liners are provided ( one near the bathtub for use and second set in the cabinet). If the stay is long we do provide extra on guest request. For the couch as its a sofa bed, it might not have been locked. But again it's no excuse. However, I wish you had mentioned about both the things as I am always in contact with the guests as was with you too and would have definitely got it rectified. Our priority is guests comfort. Hope to host you again and give a good experience.