The first night this guest arrived, both Stephanie (my cleaner) and I waited until 1am to make sure the guests safely moved in. The husband and I agreed on one of my other houses on the west side of syracuse 1 month prior to moving in because my current location was completely booked up, the very first message was me sending him the exact address of where he would stay. Upon arrival, he told me I had to find another apartment for him closer to the apartment he was moving into despite agreeing on the current place. I told him he is more than welcome to find another apartment and move and I would refund him for the nights he didn’t stay. He then messaged me the next day saying he liked the place a lot and wanted to stay there for the remainder of their time as planned and apologized to me for the trouble that night. To help both him and his pregnant wife (who we felt compelled to help after learning she was pregnant), my cleaner (who is an amazing woman), drove them over 80 miles to more than 5 stores and the mall to ensure the wife had proper nutrition. She was never given a tip, gas money, or properly thanked for this extremely gratuitous service. Instead, near the end of his stay, he found out a new tenant was paying less for one of the rooms they were staying in (a room 1/3 the size of his) and he became very angry and began demanding a refund the night before his departure because he believed all rooms should be the same price despite their size. We disagreed. Then upon moving out, the guests left their room a mess with the gifts my cleaner gave them (fresh herbs from the garden, a map of Syracuse, a book on taking care of a newborn baby) thrown on the floor. Not the greatest gesture to someone who’s only concern was putting herself out there to be kind, nice, and helpful. Our cleaner also almost had to call the police at one point as well because this guy had her number and once he was angry, he kept texting her aggressive messages about the fact that they were angry they paid so much for a room they thought they should have received for less, which was not her problem, but stressed her out to the point where she had to block their phone. We will not be renting to these guests again anytime in the near future and have placed a warning for all landlords or homeowners to beware of this couple.