Hi Tristan, thanks for leaving a review, but there are points inaccurate that we must clarify. Also, as we understand this was your first AirBnb experience, we’d like to give you some advice that your future hosts can have a better experience than we did.
Although you are not the first guest we hosted long term, it was a stretch hosting you — 1) because of your observation of house rules. We had expected only you to stay but there were multiple occasions that you brought in several extra guests to stay the weekends without notifying us or asking for any permission (we did communicate from the start that no extra guests than agreed on were allowed and you assured us there would not be); at one visit there were at least 3 extra guests staying several days, with loud noises, sleeping on the couch and made a mess that we had to do extra cleaning than routines. 2) Our place and amenities were very roughly used. It was treated worse than a college freshmen’s dorm room and was piled up with boxes and things whenever we came to clean. The shower handle was broken that we had to order a replacement just now, the door began to stuck that we are getting workers to fix, but you did not notify us any of these during your stay or upon checking out. 3) Once a week to let us clean and do laundry were part of our condition for accepting you as a long term guest (29 days) — to keep the place up to date and since we put very nice amenities and furniture there — which you happily agreed to but was reluctant whenever we politely asked to plan on a time at your convenience. 4) Since the place is not a basement but on the ground floor, we listed in house manual asking guests to please keep the door close rather than leaving them open for long in summer time, so bugs do not get in; also listed was the couch not for sleeping in; but neither of these were observed during your stay. 5) We intentionally keep quiet time in the evening, but if you were doing shifts for your med school work and did not communicate with us if you slept during the day, we would not have known although we are always happy to accommodate our guests.
A week into your stay we were seriously considering contacting Airbnb to politely ask you to relocate another listing and move out — because of the extra guests — but we wanted to try accommodate since you were doing med school rotation and we understand the convenience and help our place can offer you. But again, it was an absolute stretch hosting you.
Inaccurate points to clarify: 1) Internet speed is always great and our guests are happy about it. When you complained to us about internet speed, we explained to you the entire neighborhood had a recent internet breakdown with provider, we rebooted the system as well as asking you to check your end of connection—when we followed up you said the speed went up and gave us no further response. It is false to say we did nothing about it — we did everything we can and received no further response from you. 2) The place is not a basement but at ground level. It is much higher than 6 ft, there are a few low points but they are also higher than 6 ft. For your height it should have been very comfortable that you wouldn’t even notice, unless it was the unchecked-in guests you brought. 3) We keep the place completely private for our guests during their stays, which means the connecting door is locked at all times and only guests staying are given key access to the condo. Only when taking long-term guests we would discuss ahead occasional cleaning time and laundry time, and never without communicating first. In your case, we made these a condition for accepting your booking. There absolutely had been no one that ever accessed the condo during your stay except when we came to clean and laundry (and we communicated first with you every time).
We advise you in future to observe hosts’ house rules, remember your agreements and keep your part of commitments, since you were the first guest that ever made us consider asking Airbnb to have you move out. Please communicate with your future hosts clearly, timely, and politely (as your communication with us could use much improvements in these areas). Although not obligated, many hosts like us enjoy accommodating guests to make their stay easier. Things like adjusting temperature are what we’d happily do for you and all our guests, and can advise you on using the vents to further adjust air. Hope your future hosts have better experiences hosting you.