POINTS FORTS DU LOGEMENT
Parking gratuit sur placeIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
It's a beautiful spacious Designer Loft on top floor with wooden floor and marble in the bathroom. Next to everything you want.
Parking gratuit sur place
Fer à repasser
Espace de travail pour ordinateur portable
1 lit king size, 1 matelas pneumatique
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 18:00
Départ avant 11:00
IMPORTANT: Missing and incorrect information in the description of the accommodation. 1) They made us go get the key of the apartment to another place, something totally absurd,we paid for the accommodation and it is not the responsibility of the guest. After long hours of trave…
Réponse de Marco :
Dear Belu, Thank you very much for your review, which is very surprising to me, since it´s the first time that guests complain about the points you mentioned. Nevertheless I appreciate every kind of reasonable criticism. But this is not reasonable. Let me explain why I am surprised and have to react on a review the very first time: 1) I always try to make things easy and comfortable to my guests. That´s why I asked you in advance how you get to Hamburg and which time you arrive. Since you let me know, you arrive earlier than check-in time (1:30...in fact you arrived 1 hour later whithout any notice), I had to change location of key pick up. For your convenience I chose a place which was directly on your way from the main station to the apartment without any detour. You didn´t complain about it when we met. 2) Most guests love the charming beautiful house which was erected in 1905 and has all these classic elements of that special time. the house was completly renovated 5 years ago and is in a very good condition. Very few houses of that age in Hamburg provide an elevator and I didn´t tell you anything different. So- how can you expect any other and complain about it? Did you really read the description? 3) I am very sorry for the fact that my cleaning lady put the shampoo aside. That was not intended to happen. When I gave you the key I told you insistently to call or text me if anything is wrong or if you need any assistance or help - I didn´t hear from you at all. It would have been easy for me to come around and get you some shampoo. 4) You seriously complaining about a spider? Even though I haven´t seen a single spider in that apartment in years let me tell you the truth - in the real world there are spiders sometimes. 5) The sofa is an IKEA couch which is to my eyes very convenient. In fact no one complained before. Even my parents (70 and 73 yo) sleep well on that sofa. 6) Indeed there was some dirt on the balcony which came from the rooftop due to very heavy rain the night before. Sorry for that. It´s not the usual condition. 7) There are curtains in the bedroom. Only kitchen and livingroom don´t have them. 8) Have you ever before seen antiques? These mirrors are old and therefore partly blind! They are not dirty! The bathroom mirror is new and was absolutely clean. 9) Sheets were new and came just from laundry! Cleaning lady put them on the beds half an hour before you arrived! 10) I really don´t understand your complaint. It´s unfair and doesn´t represent the real facts. Let me ask you one thing: have you ever stayed in any place with airbnb before? Did you expect a 5 star hotel? Why didn´t you call me? Maybe it would be better for every one in this comunity when spend some more money next time and book a hotel. Thank you very much.
Langues : Deutsch, English, Français
Taux de réponse : 100%
Délai de réponse : Dans la journée
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