Hi Sarah. I’m glad you enjoyed your stay and agree that everything went well; friendly family, and you left the apartment nice and clean. Our only exception was that you did unfortunately break the sofa. The apartment isn't advertised as having a sofa-bed and the sofas don't present themselves as being sofa-beds as they had fitted covers over them which were pinned in place at the bottom so some effort must have gone into removing the cover to find out that there was a sofa-bed under there and presumably to force it open. You really should have asked before taking this course of action. We can't say whether there was a pre-existing fault as we have never seen it open (including Paulo who told you he didn't know), but there was certainly a fault when you left. As it could not be closed up, we were left with something which could not be used anymore as a sofa to sit on. I'm sorry that it left you with a bad taste, and I'm sure it was an accident but a gesture on your part to accept responsibility for some of the costs to be incurred after you did something clearly you shouldn't have, would have been appreciated.