Hi Patrick: I guess from your terse review and on account of the unusually low ratings you've given in some categories you were disappointed in your visit. I'm really sorry to learn that if that's the case. Almost everyone who visits Glenelg and stays in Bac na beàrn remarks how much they've enjoyed their visit and if it turns out that someone hasn't that's distressing to learn and, of course, a spur to understanding why so that any problems can be addressed for future visitors.
I was glad, anyway, that you marked me 100% for communication. As you know I researched carefully and gave you a great deal of information on Highland shows and access to music and other activities during your visit as well as answering other questions you posed. This is something I'm always happy to do as other guests have found.
But why did you mark down accuracy, check-in and location? Check-in was a matter of just turning up whenever you wanted to after 4.00pm, opening the door and walking in. What could be simpler or more flexible? I even explained that you could turn up earlier, drop off bags and leave the car until the house was ready for you, if you wished. As for location, I'm baffled! Glenelg may not have the grandeur of the Savoie or the cultural range of Paris, it's true, but it and the west Highlands more widely is acknowledged to be outstanding in its beauty and serenity and the house itself is very well placed from a scenic perspective. And there's plenty of music and the like to be found locally.
Accuracy, which you also marked down, I may have to work on. Other guests have said my descriptions are accurate and they know exactly what to expect - a traditional old family Highland house, warts and all, rather than an asceptic, characterless unit; old aunt Hilda's farmhouse rather than the Hilton. But perhaps I need to be even clearer. You'll remember that you expressed yourself confused about how to find the house, this despite the detailed notes I'd sent out earlier, and so I wrote even more detailed directions in French, complete with specially captured large scale maps to help you.
Cleaning I can understand and not quarrel with; old houses are inevitably different from modern ones, there are (as I comment anyway) carpets to be replaced and painting redone and people vary in what they consider important in that regard. But value for money at a rating of only 60% seems to me quite wrong, I'm afraid; I think you'll find that other six or seven bed houses in the Highlands are like to be up to twice as much as we charge and that our rates, for what's actually a well equipped house and sited, are probably comparable to ones with half the capacity or even less.
Anyway, thank you for visiting and, again, apologies that your visit perhaps wasn't quite as you had initially anticipated. As I say, some of your assessments, including the overall rating, surprise me and therefore I need to consider what descriptive or other changes I must make to ensure that there's a proper match between what the house offers and what a guest reasonably expects to find - because we both want to avoid surprises in this context.