Juan Carlos, I am sorry for Your experience, i tried to be present as much as i could. I always tried to contact You, (i can share/show all the messages between us) and be at Your disposal for EVERYTHING, and i called You up to know when you would have been home to bring You new towels and new linen sets... You said gently no need cause it was too late and You were coming from Syracuse still driving back. I clearly said don't worry even if late i will be there for You, but You insisted to catch up directly the day after for check-out. (I can show messages).
Anyway, i am sorry. IT WAS REALLY THE FIRST STARTING UP of summer season, (season that in our area didn't fully start yet). The apartment (mainly a beach house) it was still under restoration, a normal property revival after the long winter period where the house has been closed. You were the first "unexpected" visitors. I understand few things were under maintainance as i said clearly to You, there were the technicians who already checked wiring, waterworks, heater/boiler, sanitation, furnitures and so on... ALL PERFECTLY WORKING, and still had to finish for the minor things (technicians got back to the property as soon as You checked-out).
About supermarket, THERE IS A SUPERMARKET JUST 180mt (it is in the main road) BUT AS I ALREADY SAID, SEASON STARTED IN JUNE AND SUPERMARKET WORKS JUST FOR SUMMER SEASON MARKET.
Pubs, Restaurants and Bars, are just THERE having Lido San Lorenzo, and Lido Agua Beach lesser than 800mt away.
Plus Marzamemi just 3km away, FULL of restaurants, shops, cafes as expected from a picturesque fishermen's village considered in the top 20 best boroughs/Villages in Italy according Skyscanner (Website hidden by Airbnb)
About internet, i asked already for adding a wifi service, but being in beach area we don't have land-line. we are working on it, so people usually use the 4G/3G internet connection by smartphones or tablets or UMTS modems.
I offered to You my internet connection and willing to share MY OWN CONNECTION to You by "tethering" through my phone just for emergencies or emails... plus i invited You and Your family to my office for using an entire office to Your disposal for free (Internet, Telephone, Laptop, Desktop, Fax, Printers or whatever You would have needed).
Anyway after all, i am extremely sorry for Your experience.
I will keep Your experience and everything You said as a reminder for the future, so it will never happen again.