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313 - Two Bedroom Ocean Front Condo with POOL

Profil utilisateur de Shoreline Properties
Shoreline Properties

313 - Two Bedroom Ocean Front Condo with POOL

We rent to families, married couples, and responsible adults over the age of 25. All rentals include linens.

Sleeping Arrangements:

Équipements

Ascenseur
Wi-Fi
Cuisine
Piscine
Télévision par câble
Sèche-linge

Couchages

Chambre 1
1 lit queen size
Chambre 2
1 lit queen size
Espaces communs
1 canapé convertible

Règlement intérieur

Non fumeur
Pas d'animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 15:00
Départ avant 10:00

Disponibilité

2 commentaires

Profil utilisateur de Christina
Christinaaoût 2017
We rented this condo for a long weekend. The location was great and the added extra of the kiddie pool and playground were great as we have two toddlers. It provided the basics for our stay, a place to sleep, eat and come back to between the beach and other activities. The cond…
Profil utilisateur de Shoreline Properties
Réponse de Shoreline Propertiesaoût 2017
We are glad to hear you enjoyed your stay and appreciate the feedback. We will speak to the cleaners about being a little more thorough. They each have upwards of eight and nine properties to clean in a five hour span, so they're likely in a hurry and miss a few things. We will encourage them to slow down just enough to pick up on things such as trash under beds. That kind of thing would only add a couple minutes to each cleaning. They will not have time for a deep cleaning, however. Unfortunately, the open dens are part of how the Sea Watch condos are built, but we can speak to the owner about possibly investing in a partition. We will also speak to the owner about addressing the repairs needed. We'd love to work with you again!
Profil utilisateur de Matthew
Matthewaoût 2017
Coffee grinds left in the coffee maker. Had a mattress cover on one bed but not the other. Streaks/stains on balcony table. Shower door in bedroom off the hinges and had to be fixed by the guest. No top for garbage can so smell and potentially bugs...Bedspread and bathroom mats d…
Profil utilisateur de Shoreline Properties
Réponse de Shoreline Propertiesaoût 2017
We apologize that you did not enjoy your stay. We keep cleaners on staff until 8pm and maintenance on staff until 10pm in case issues such as this occur. We also have a 24-hour phone line in case you need assistance after hours. Recleans can be requested and completed on the day you check-in. However, if these things are not reported, we assume you found the property to your liking. The description is a paragraph long and contains all necessary information for each property, as do the several emails we send out and the contract. Unfortunately, due to the fact that there are a few different emails that go out at once, sometimes people's emails accidentally file them under spam. We have no control over what technology defines as "spam," though we try to alert all of our guests that this occasionally happens. We also offer a linen package to each guest, so they have the option of purchasing one or bringing their own. Additionally, we provided you with several solutions and resources when you informed us you were "not aware the property doesn't have linens." We ask each guest (on their farewell letter and on the bag we provide for your keys and parking passes) that they clean and put away all dishes they use- this, naturally, includes the coffee pot. Unfortunately, not all guests comply. This is not the responsibility of the cleaners as they each have upwards of eight and nine properties to clean within a five-hour span. We regret that we were not able to better assist you, but hope you enjoyed your vacation regardless.

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Hôte : Shoreline Properties

Ocean City, Maryland, États-UnisMembre depuis mai 2016
Profil utilisateur de Shoreline Properties
173 commentaires
Vérifié
Hello! We are Shoreline Properties, a local, family-owned vacation rental company serving Ocean City, MD for almost 40 years. Let our family help you and your family have your dream vacation at the beach!
Langues : English
Taux de réponse : 100%
Délai de réponse : Quelques heures
Communiquez toujours via AirbnbPour protéger votre paiement, ne transférez jamais d'argent et n'établissez pas de contact en dehors du site ou de l'application Airbnb.

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