Réponse de Lawrence :
I had no idea that Henry and his wife were such passive aggressive people. In no way did they express any discomfort regarding my demeanor or my homes decor, but after reading their review, it's clear they were very unhappy with me and my home, which is disheartening given their lack of communication. When asked if everything was okay and if there was anything I could do to make their stay more comfortable, they were silent.. until now.
I meant no disrespect when asking them to adhere to my house rules. I understood that they were late for church, which caused them to not clean up after themselves, but as adults, I mistakenly assumed they would adversely understand my position, and respect the rules I have in place. I simply moved their toiletry items into their own drawer so I could keep the bathroom organized for the other two people who live here.
I also politely asked them to keep the shower curtain extended to ward off mold growth and show off the artwork, which Henry later mocked and additionally used as a reference to me being "Darth Vader and his Evil Empire". In no way by doing this was I implying they were unclean people. I was simply managing my home, which I mistakenly opened to them.
Henry stated in his review that he responded back with an apology, which was not true. In fact he wrote: "We woke up late to get to chuch on time Rules are fine ." To which I replied: "I really appreciate it! :)". Henry then writes that I responded again, which is also not true.
In fact, I find it hard to believe that Henry wrote this review at all, given the written and verbal contact we had prior to and during his reservation. Henry showed little literary prowess in any other written interaction I had with him, yet has written a detailed and coherent review.
I am actually Henry's first review, since he's new to Airbnb. But Henry is my 97th, and for the first time in my three years with Airbnb and with hundreds of guest hosted from all over the world, I am encountering a person who is untruthful and for some reason taking their personal anger out on me.
After asking if they slept okay, Henry explained he had a problem sleeping with his wife on the bed, because admittedly it does sink a bit in the middle, and if you happen to have a heavier frame, I can sympathize with this bed being uncomfortable for two people. I immediately went above and beyond, however, to remedy the issue and brought Henry an inflatable bed to sleep on.
I'm sorry his wife didn't like my Star Wars themed bathroom and had the need to call me "Darth Vader" in their review. On his feedback, Henry wrote that there were no pictures of the Darth Vader Monet painted shower curtain, to which I apologize. I find it hard to believe a shower curtain would deter him from staying here, but if one really dislikes Star Wars, which is obvious from this review, then to each their own. I misled his wife's bathroom viewing experience, and I'm sure that's a conversation he didn't want to have. He also noted that the "house" was Star Wars themed. This is also not true. Only the bathroom is beautifully decorated in George Lucas' finest.
I'm sorry they thought my sheets were too thin and my AC unit was too loud. I'm sorry the window is broken at the moment and can't be opened right now. And most assuredly, I'm sorry I allowed these people into my home and would sincerely recommend other hosts to be weary of this passive and angry couple.