Hey Olivia thank you for taking the time to write your review, appreciate it! This is honestly the first time anyone's ever mentioned having some kind of difficulty finding the place, didn't you just use your GPS maps on your phone? The house number is clearly labelled on the letter box. With regard to parking you actually have 2 different choices about where you’d like to park your car. On the side street or you can use the giant double space on the right on my home, this is where I personally park my car and I reverse in and out of there every day. Yes there is traffic on Canterbury Rd during peak hour but I’ve never thought of it as a “nightmare,” at the worst of times it’s taken me no longer than 30 seconds to get out.
With regard to the technology in my home, there are two things - the lock and heating. I’ve made a 10 minute video explaining exactly how they work and everyone who books into my home is sent this video. I thought that putting in the effort video to make a video would make things far easier for people to understand rather than having written instructions. But saying that, you’re sent an easy to follow email for the lock (directly from AirBnb) which is about 4 steps long and takes no longer than 4 minutes to setup.
You’re right about there not being any “printed” reading literature about the local area, this is all digital Olivia!! I’ve written a huge manual on my favorite coffee places, juice bars, and my local strip of shops. I wish you’d simply asked me, my average reply time is around 15 minutes.
With regard to cleaning, I ask all my guests to pleassssseeeee tell me straight away if there are any issues with the cleanliness, I need to know these things ASAP so I can send my cleaner back to fix things if they’re not up to standard. I wish you did this! I have people standing by ready to help you out, but I didn’t hear anything from you at all. My cleaner sends me photos after every single clean and really does do a fantastic job, if she misses something by accident I simply need to know at the time so I can rectify it immediately.