To be honest I was not expecting anything nicer from your end as your stay was a saga and I wish there is something I can do so to advise other hosts from guests like you. You went for something out of your budget and then tried to get a refund by asking for a compensation and inventing things which never occurred. ! In fact our offices are open from 10am till 6pm and whenever one of you popped in to change towels you never mentioned any issues about the house until we got a text at 2am in the morning saying that a door got locked and you wanted your medicines urgently from inside this room. Obviously normal people sleep during that time and we were only able to tackle the problem in the morning. However here again no other issues were mentioned. It was only when we came to collect the dues re transfers that you brought up the issue of lack of hot water. The house is equipped with 2 large water heater 1000 liters each so to run of hot water it is a bit impossible and with regards to the issue of lack of cleanliness I would dare you to provide photos of the place when you checked in not of the day when you checked out because it was you who left in a horrible manner and not that it was handed to you like that. Honest people do not leave the day of check out to complain but if you were a serious person you should have called Airbnb and complained on the first day. To make things clear and for the sake of those reading here it was us who called Airbnb in the first instance and during check out they tried to bribe my wife into giving them a compensation so not to leave a bad review. Infact Airbnb also informed us that these guests would not be posting anything if we accepted to give a partial refund. This is something which we did not accept as we feel that guests like these should be exposed to other hosts so this one off incident which happened to us would not happen to other hosts advertising on this site. To close this very negative and upsetting week these girls left the pool filled with cabbages claiming that other guests in the building did it , handed over one set of key when they were given 2!, left a filthy place and I can assure you that they did enjoy their stay. !