Dear Amanda, Thank you for your feedback, it really helps us know what to improve in the future. It is true that the apartment has only 1 bedroom, but it was always clear that 2 sleep in beds and the other 2 in the sofa bed. The apartment has the kitchen in the living room and has no oven, this was clear by the photos and the listing's content. If there was an issue with the internet we were not informed about it, otherwise, we would have fix it immediately. Besides, the ants came from outdoors, we would have got rid of them if told about it, it was something exceptional. We have replaced the shower head and we are certainly going to make sure this apartment is better equipped in the future with an ironing board and a toaster. Sorry to know your stay wasn't good, we will of course take in great consideration your above comments.