Mark contacted us, Seven Sisters Vacation Rentals, displeased with the location of his rental. Mark was offered: 1) to be relocated to another condo - an upgraded condo; 2) money returned for the unused night. Mark chose to stay in the condo.
The property description clearly describes neighboring construction. Understandably, the construction nuisance during this stay period was unusually loud.
After Mark's departure he emailed wanting a partial refund in exchange he would not posting a negative review of the property and management company. Such extortion is mean. Mark's displeasure with his rental choice was dealt with promptly and professionally.