Thanks for your review, Ellie.
I'm sorry to hear that you felt check-in and cleanliness were areas that could improve. However, we had a cleaner in once during your stay. I personally checked the bathrooms on the 28th and 29th when I returned home and they were spotless, so it's really unfortunate if guests have made such a mess at the beginning of your trip. Please be honest in your reviews because I know for a fact they were cleaned during your stay. One star for cleanliness and remarking they weren't clean for your stay is factually incorrect.
Furthermore, we do not encourage our guests to use the pub stairs because, unfortunately, guests have been going behind the bar to do so. We encourage use of the outside spiral stairs, unless they have luggage (which we help carry) or mobility issues. This is made clear on the air bnb listing.
Again, thank you for your review but we really appreciate honest reviews and this certainly is not honest.
Emma and Sean