POINTS FORTS DU LOGEMENT
Arrivée autonomeVous pouvez entrer dans les lieux facilement avec une serrure connectée.
Room has a lot of light, is very spacious and has a private bath.
Parking gratuit sur place
Fer à repasser
Espace de travail pour ordinateur portable
1 lit king size
Ne convient pas aux bébés (moins de 2 ans)
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 17:00 et 21:00
Départ avant 11:00
Arrivée autonome avec serrure connectée
When I met Bruna (Nely?) the first thing she did was tell me that I shouldn't have parked in the driveway. No smile, no hi, just a cold greeting. I planned on moving after unpacking my bags anyway. After that, I introduced myself to her and then was shown around with disinterest …
Réponse de Nely :
This is all very unfortunate! By Airbnb policy, I Nely, don’t have to be the person to do the reception. Perhaps there is no “holding hand” and “showing around” requirement, I have asked my daughter to let you in since I live out of the country and you had asked for an early check in, trying to be accommodating to you, she was waiting for you since the agreed time for 4 hours until you came in and as you noticed she was not feeling well. I have it set so you can do the whole check in by yourself but it seems like you did not get the Airbnb email with check in instructions or maybe didn’t read it, but in there is all the parking instructions as well as August app instructions, I only provide codes to guests who are not too tech savvy, since the app is super easy to install and allows the door to open as you approach it liked by most guests! Otherwise someone has to be present to make/give the code. The house has another 2 rooms they all have their own bathrooms, the person you are referring to was another Airbnb guest, If you had communicated I would have handled it accordingly. There is only TWO cameras in the house. One in the kitchen due to a lot of issues with guests in the past and facing the stairs/hostes room for security purposes only, so there is no such a this a a big brother house that has hundreds of cameras, and I believe that is the reason why no other guest has had any issues with it. All of this information is in the email Airbnb sends to you when you confirm your reservation... As you may notice none of your experiences was ever reported before.
Langues : Español, Português
Taux de réponse : 100%
Délai de réponse : Quelques heures
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