I am Kevin-The Manager of Homestay
Many thanks for your sharing review but you said any thing on review is wrong
1-" No kitchen access was given as promised"
On Airbnb, we note very clearly about the kitchen, it is not private kitchen , that is share kitchen. We had a lot of customers stayed already at our house but no one request about private kitchen because they know that is share kitchen
2- "The rooms that we booked was for 3, however we were given a different property than the one we booked"
You booked the room with 3 persons and we already keep the room which is enough for 3 persons ( One double bed + 1 Bun Bed) . You also come directly to the room too see but you did't like because no private kitchen. I also told you if you don't like, you can cancel , 3 of you said, you go out first and come back, right
3 -" The manager by the name Kevin said that he would help us upgrade the room( the one we actually booked) if we book a halong bay tour with them, we ended up booking with him for 4-5$ higher than the usual rates in the old quarter as he promised us a luxury guest van would pick us up"
when you booked the tour, i also said, you can book out side with other one but you petition me to book tour for you. And you also 5 time ask to cheaper prices even 1 dollar you also request discount for you. It take a long time to book tour for you because you petition a lot of time for cheaper prices
And you just 37$/ 1 Pax for Halong Bay 1 day ( 6 hours cruising) , I sald to you the normal price is 45$/ 1 Pax but we offer you very good price
You petition me many time to discount the tour even 1 dollar cheaper
If you don't like our services you can book out side , and in fact, you went out already to check but why you petition me book tour for you
4- " However the rooms were clean and the guests were friendly, Vietnam as a whole is a place filled with lovely friendly people"
Yeap. the room you stayed which is not the room you booked, because the room you book is cheaper price and not city view
We already free upgrade you to balcony room with 2 double bed and city view no more extra money and you agreed that . Why you review wrong any thing
You get what you pay , and don't petition some one book tour for you and don't request discount so many time and many prices even 1 dollars, Ok
Hope you are good
Thank again for your sharing review
Manager of Homestay