Thank you Sophie for your comments but we must address some inaccuracies. You were provided all the necessary information in advance but may have missed it. We cannot be held responsible if you do not read and/or remember the information that is in the description or the content of the emails that were sent to you.
The charge of the provincial sales tax should not have been a surprise. Right in the description of the property it says "15 % ( HST provincial sales tax) additional on base price. Paid upon check in."
Secondly, you say that it wasn't clear to come to the B&B to check-in but you were sent an email on September 19th that stated " You will come to our bed and breakfast for the check in and then we will take you to the apartment. Its only 3 minutes away. We are at 97 Edgewater Street in between the two white churches."
You acknowledged receiving that email on September 20th by stating "Hi Lisa,
Thank you that is great. I will let you know about breakfast and arrival a few days ahead if that is ok?
I look forward to staying in your house
We hope this helps clarify the communication that is sent out to all of our guests.
Regards, Bruce & Lisa