A very demanding, impolite and insensitive person. She was elderly and traveling alone for which we tried to accommodate every demand. Still she was not satisfied with anything. She booked for 7 days. First day she used the bath towel to mop the floor and toilet saying everything is dirty and smelling. Although there's another person staying at the same house in another room who too came from Airbnb and found no fault in the house, she was still very adamant of the fact that the house doesn't meet her standards. We asked to check out and told her that we would refund the complete amount, she calmed down a bit and told us that she'd think about it the next day. Next day she didn't check out and told us everything was fine. But by evening she started shouting at everyone, from the caretaker to the host for issues like she can't open the lock, no lock in the wardrobe etc. Although her room door key was provided to her and a caretaker was always present to open the main door. She started abusing by saying that the caretaker looked suspicious and she was scared staying in the house. We ultimately asked her to come over to another house where our family stays or check out. She declined both. We asked the caretaker to leave the house. She was fine with that. The 3rd day she called again and shouted over the phone by telling that she can't stay in the premises as she needs a caretaker but not the same one. She kept on shouting and pressurising us to change the caretaker. We declined her request and called the Airbnb office to cancel her booking which they did. She left our premises on the 4th day. We don't recommend this guest to other Airbnb hosts and ask everyone to be careful when she tries to book.