I am sorry you missed the fact that in our description it clearly states WIFI is not available in the area but is soon coming as lines are being laid. The reason I referred you to our manager is she lives right in the immediate area and is there to help when things come up. There is nothing I can do being so far away. As far as Newport not being safe, I wonder where and who you spoke to come to that conclusion. We have been there for ten years and my manger, who is my sister, has resided right there more than seventeen years with no issues regarding safety in the area. Our subdivision, though in the mountains, has a neighborhood watch that is very effective. Everyone in our area reports anything that seems out of the ordinary. There have not been any arrests in the area that the neighborhood is aware of. After communicating back and forth with you for 14 times during your stay I realized you were not happy there but you could not get your money back or you would have left to be in the "city". Most people who come to visit our cabin read through all the details and are aware of where they are and what our area offers. I also wondered why one would be looking under beds and what would they be looking for. True there were two items of clothing that you left that you said you found under the bed, my cleaners will be more careful about fully checking under the beds for items left behind and do more than a sweep with the dust mop to tidy everything. Everyone else who has stayed at the cabin remarks about how clean and comfortable the cabin is and how peaceful and relaxing it is, so your emails were taken seriously and got reported right away. That is the only way I can have peace of mind and rent my beautiful cabin to total strangers. When I asked if you wanted the manager to stop by you did not want her to, in fact you specifically requested no one come by until the day you left. That was an odd request from someone who needed to report everything to the owner who resides in Hawaii while the manager lives a few doors down. As for the amenities we provide, all the basics are provided including 4 rolls of toilet tissue for four people to use. When you run out, you need to purchase your own supplies as you would in your home. I am dismayed that you found so much awry. For others reading this response, please read the reviews others have left, you will note that we are highly recommended with many return visitors.