Hi Freda, thanks for the review. Unfortunately, the only guest allowed in the home are the persons on your reservation. So my apologies if your sister was offended if she was not allowed to be inquisitive and view the property. The AC in the front room works, however to preserve energy cost this unit is turned off majority of the time (the AC in your room should work great). Netflix is an option only if you have a Netflix account, if you recive an error message your out of luck and will have to use basic cable. However, try changing the WiFi network and this should get the error message off the screen for Netflix.
Furthermore, politeness is in the eye of the beholder, sorry I didn’t flatter you as much as you wanted. But I believe I handled the situation appropriately.
Thanks for the review once again and see you next time in the Bahamas.