Unfortunately after requesting an early check-in (which we happily agreed to), Kirstin informed me that she was running late and would check in 'later'. She then arrived 2 hours after check-in time without advising her ETA. We have set our arrival time from 2 - 5pm to avoid inconveniencing guests when they arrive during dinner and bath time of our small children. On arrival, when her call was not answered immediately, Kirstin became very frustrated and left the farm. Within minutes of her call I called back (no answer) and went looking for her but she was long gone. I think her perception that an AirBnB property should run like a hotel with someone on call 24/7 at reception is slightly skewed. We work hard at providing a smooth, efficient check-in/out, from detailed directions being sent to accommodating early check-ins or late check-outs. For this very reason we have set check-in times that make this possible. We understand that things change and guests get delayed. We are happy to accommodate these changes should they be accurately communicated. I do not expect guests to go knocking on random doors, I just don't understand why Kirstin would have waited 10 minutes before calling to say that she had arrived. Surely, if you then did not get a response on the phone you would knock on the door of the house linked to the cottage, a mere 10 meters away. The cars where outside and the lights where on, so clearly there were people onsite.